Communication
Communication Skills modules
This group of modules outlines the role communication skills play in the manufacturing process. Each module in this competency group builds on the one before it, giving you confidence as you develop your knowledge in a way that is logical and intuitive.
Conflict Resolution
Understanding Conflict
Through this module, you will learn how to effectively deal with conflict in the workplace. Upon completion, you will be able to describe the origin and three views of conflict, plus list the indicators of positive and negative conflict (Estimated completion time: 2 hours).
Communication Skills
After completing this module, you will be able to describe common types of listening, the process for empathetic listening, and the mirroring technique of feedback (Estimated completion time: 1.8 hours).
Managing Conflict
Upon completion of this module, you will be able to describe a variety of methods used for conflict resolution, define positional bargaining, and discuss the collaborative approach (Estimated completion time: 2.3 hours).
Technical Writing Overview
Introduction to Technical Writing
This module is designed to acquaint you with the process and best practices associated with technical writing (Estimated completion time: 1.1 hours).
Successful Documentation
By completing this module, you will begin to develop an appreciation for the importance and method of documenting all aspects of the work process (Estimated completion time: 1.1 hours).
Interpersonal Communications
Introduction to Communication
This module is designed to teach you how to communicate effectively and overcome barriers standing in the way. It also emphasizes the importance of feedback and outlines the responsibilities of both sender and receiver (Estimated completion time: 0.9 hours).
Effective Communication
This module is designed to provide insight into appropriate methods of communication based on the circumstances involved (Estimated completion time: 0.9 hours).
Verbal Communication
By completing this module, you will learn how to more effectively engage your listeners, be it face-to-face, on the phone, or through a voicemail message (Estimated completion time: 1 hour).
Written Communication
This module provides insight into the circumstances that call for written communication, the etiquette involved, and guidelines to follow (Estimated completion time: 0.9 hours).
Nonverbal Communication
This module emphasizes how nonverbal communication will send a powerful message, both good and bad. It outlines different types of body language, guidelines for personal space, and how to convey openness and acceptance (Estimated completion time: 0.7 hours).
Listening Skills
This module outlines the steps in the listening process, explains how to be a good listener, and lists methods for overcoming barriers to listening (Estimated completion time: 1 hour).
Workplace Communication
By completing this module, you will learn how to communicate across cultures and generations to develop rapport and overcome difficult issues (Estimated completion time: 0.8 hours).