Quality Assurance

NTT Inc. - Quality Assurance

Quality Assurance Skills Modules

This group of modules outlines the role quality systems, management, and statistical process control play in the manufacturing process. Each module in this competency group builds on the one before it, giving you confidence as you develop your knowledge in a way that is logical and intuitive.

Quality Systems

Introduction to Quality

This module outlines the principles of Total Quality Management (TQM) and quality management systems (Estimated completion time: 1.4 hours).

ISO 9000

This module is designed to explain the purpose of the International Organization for Standardization (ISO), state its goals, and describe the Plan, Do, Check, Act (PDCA) cycle as applied to ISO standards (Estimated completion time: 1.1 hours).

Standards Organizations

This module explains the purpose of international standards, and defines technical standards and their application (Estimated completion time: 0.9 hours).

Quality Organizations

After completing this module, you will be able to identify the four levels of quality documentation, and the typical parts of a quality organization (Estimated completion time: 0.9 hours).

Basic Quality Roles and Responsibilities

This module describes the roles and responsibilities of Quality Assurance personnel and the inspection process (Estimated completion time: 1 hour).

Quality Management

Quality Concepts

After completing this class, you will be able to define quality, specification, and tolerance; identify roles of management and production workers; and describe how quality teams work (Estimated completion time: 0.9 hours).

The Cost of Quality

This module outlines the four classifications of quality, differentiates between prevention and appraisal costs, and describes the Six Sigma Quality system (Estimated completion time: 0.9 hours).

Managing Quality

This module defines the three key elements of quality, explains the importance of data collection and analysis, and describes a quality audit (Estimated completion time: 1.1 hours).

Quality Documents

Identifies levels of documentation, describes the purpose of policies and procedures, and identifies the benefits of electronic data interchange (Estimated completion time: 0.9 hours).

Corrective and Preventive Action

Upon completion of this module, you will be able to list the steps of the corrective action process, explain the importance of the corrective action report, and define the purpose of a Material Review Board (Estimated completion time: 0.8 hours).

Statistical Process Control I

Introduction to SPC

This purpose of this module is to explain the statistical control process, its history, and the types of variation that exist in a process (Estimated completion time: 1 hour).

Probability and Variation

After completing this module, you will be able to explain the six common causes of variations and the principles of probability, calculate the probability of an event, and construct a histogram (Estimated completion time: 1.8 hours).

The Control Chart

This module is designed to teach you how to prepare a control chart and calculate an X-bar, X-double bar, and R-bar (Estimated completion time: 1.2 hours).

Statistical Control Process II

Control Chart Analysis

After completing this module, you will be able to prepare a control chart for analysis, explain eight basic control chart tests, and analyze the averages chart and range chart (Estimated completion time: 0.9 hours).

Process Capability

This module defines process capability and specification limits, shows you how to calculate process capability and the process capability index, and explains how the location of the process mean impacts process capability (Estimated completion time: 1 hour).

Problem Solving Tools

This module lists the seven quality control tools and shows you how to create a cause and effect diagram, check sheet, histogram, Pareto chart, and basic graph (Estimated completion time: 1.1 hours).

Problem Solving

Upon completion of this module, you will be able to explain and define the required tasks for each step of the Plan, Do, Check, Act cycle, and describe how the seven quality tools are in it (Estimated completion time: 0.9 hours).